About A.L. Cleaning Company

Business Description

A. L. Cleaning Company is New Providence based and 100% Bahamian owned.  The Company is engaged in the business of providing quality cleaning and maintenance of all flooring types, upholstery and area/work spaces. 

Business Overview

Background

In the current business environment, where outsourcing of maintenance services is a preferred choice for the upkeep of public and staffing areas of office facilities, the long-term outlook in the industry appears to be very strong.  The concept of transferring the responsibility of maintenance personnel (staff training and performance) to an independent entity is a tried practice that has proven positive results both time-wise and economically.

A.L. Cleaning Company is committed to continued excellence through the maintenance of strict quality controls of each undertaking.  It has the expertise and experience to guarantee the maximal quality work necessary to preserve and maintain an aesthetically pleasing and anesthetically cleansed environment for flooring, kitchens, public and staffing areas.  

Operations are based on the terms and conditions of the Contract(s) entered into with the customer.

The business operates as a sole proprietorship, owned by Mr. Anthony Roach.

Management

A.L. Cleaning is owned and managed by Anthony L. Roach, with personnel of highly trained maintenance staff who bring with them over sixty-eight years in the cleaning business.  Mr. Roach is a previous High School Teacher and Insurance executive, having served as a manager of a leading Insurance Company in the Bahamas. 

Mrs. Carla Roach, the wife of Anthony L. Roach, maintains the company accounts and human resource functions.  Mrs. Roach is a Senior Accountant & Operations Manager with a leading offshore bank.  Combining their management, marketing, accounting and administrative skills into a new career has provided a quality-driven, customer-oriented operation.

Mr. Daniel Knowles is the Operations Manager and brings to the table a wealth of experience with over 30 years in the janitorial field.  Mr. Knowles was previously employed by BATELCO who highly recommended him based on his exemplary janitorial services to that company for some 28 years.

Recognizing that it is vitally important to keep abreast of the most current cleaning trends, products and machinery, the management team of A. Roach and D. Knowles attended a comprehensive, five-day educational program held at the Bane-Clene® Institute in Indianapolis, U.S.A., gaining superior knowledge in techniques and methods of the profession.  Mr. Roach was successful in meeting all of the requirements to qualify him as a certified authorized technician.  Both Mr. Roach and Mr. Knowles attended a comprehensive one-day educational program on Stone, Tile, Grout and Marble Care. Training was also attained in the areas of Indoor Air Quality and Product Safety.

Joining the team in a Junior Management capacity is Mr. Alcott Roach, the son of Anthony & Carla Roach, the business’ management understudy.  He is currently simultaneously completing his Bachelor’s degree in Accounting whilst assisting Mr. Knowles with the daily operating management of the Company.  Citing the need for training in Marble Tile Care, he joined Mr. Anthony Roach in extensive training for marble and stone restoration at The Stone and Tile School, located in Florida.  There, they received intensive hands-on training in restoring marble, granite and other stone surfaces, as well as polishing, sealing, repair and replacement of tile, both in a classroom environment and subsequently on site in hotels in a real life application where the training was applied with par excellent results.  Completion of the stringent requirements, having demonstrated a thorough understanding and ability of the craft of stone restoration and maintenance, earned them both certification as Certified Stone and Tile PRO Partners.  The prestigious partnership allows them access to ongoing technical support from their peers, as well as from seasoned technical directors who have renowned authority on the subject.

In addition to the professional training attained, the Company is the first in the Bahamas to offer the most advanced cleaning system currently available: Ultravapor Technology – keeping this company on the cutting edge and bringing to its customers the best and most efficient cleaning systems in the world.  The Ultravapor Sanitizing Machine discharges temperatures at 356 F to kill bacteria, molds, mildews and viruses, including those in hard to address harborage areas, in one step and easily and effectively removes allergens from equipment.  It eliminates common food plant pathogens including Listeria, Samonella, Clostrivia Botulinium, Campylobacter, Bacillus Cereus, Clostridium Perfugnens, Staphylococcus Aureus and others.  It is proven to kill the following bacteria:  MRSA, VRE, C. Dif, E. Coli and viruses (Norovirus, etc.)

Additionally, external advisors are sought for management decisions outside the scope of internal expertise when necessary.

The company’s business operates out of the home office and storage facility at Hanna Road, Nassau, Bahamas.

Service Strategy

Our service is based on a customized systemic cleaning process.  We are able to solve previous cleaning frustrations by providing janitorial cleaning services in commercial, industrial and institutional buildings, including office spaces and kitchens.

We are identified and distinguished by our customers’ satisfaction through service initiatives.  All employees undergo training to become familiarized with the Company’s cleaning systems and standards.  All employees are required to meet specified dress, grooming and service codes always. 

Our objective is to set a new standard for service in the industry.  To achieve this, the following service strategies have been adopted:

• Customized Specifications: After the initial site inspection, a quality-cleaning program is designed to meet the needs of the customer.  We develop the specifications for each item of service, room-by-room and detail-by-detail to satisfy the requirements.
• Scheduling Checklist: The computerized checklist of tasks reassures that we are maintaining the facility in the manner as agreed.  The checklist advises when we are scheduled to clean a particular item or area.
• Securing Feedback: Through our “Maintenance Report Card” we receive quick and direct written comments and a means to direct our focus to areas needing special emphasis.  We continue to monitor customer satisfaction through walkthroughs, phone calls and written correspondences.
• Staff Commitment: All employees are made aware that adhering to the established service and quality standards is a critical part of their responsibilities.  They are also required to familiarize themselves with the Employee Safety Handbook and their related responsibilities as outlined therein.
• Employee Incentives: An incentive program has been established to encourage and reward employees who meet our service standards.  

CONCLUSION

At A. L. Cleaning Company, our goal is customer satisfaction through the proper cleaning system.  It is only through the specific, requisite system that we can continually provide our customer with the best service consistently.  It is because of this that we have adopted a personality centered on quality customer service.  We recognize that the services we provide may be gained from any other janitorial company on the island.  To secure our market share, we are determined to ensure complete customer satisfaction every time a job is undertaken.

This is achieved by creating a positive working environment for our employees, whom we recognize as the tools for our success.  Their positive response to our quality initiatives in the area of customer service has assured the desired vigilance in the execution of their duties.

Training is of utmost importance, keeping us on the cutting edge and able to meet any cleaning requirements that we may be faced with.  We continually monitor the progresses being made in the industry internationally and update our machinery, equipment and training to keep pace with current trends.  

Efficient record keeping is also of paramount importance.  The nature of the business depends on our administrative control, and has a direct impact on our profitability.  

We are prepared for the ongoing challenge of making this business a success and we look forward to continuing this new venture - to meet our objective in providing the best janitorial service in the country.

A.L. CLEANING COMPANY List of Customers

• BATELCO
• ScotiaTrust (Bahamas) Limited
• Atlantis Resort
• Burns House of Companies
• Princess Margaret Hospital
• Ministry of Health
• College of The Bahamas
• Anglican Diocese
• Conference of Seventh-day Adventist
• Private Investment Bank Limited
• Caves Point Condominiums
• Ministry of Education
• Bahamas Agriculture & Industrial Corporation